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Last updated: 09/22/2026
Vereinsplaner GmbH
Gruberstraße 1, 4020 Linz
FN 510632 f
support@vereinsplaner.at
As of October 27, 2022
These General Terms and Conditions (GTC) apply to all contracts between Vereinsplaner GmbH, hereinafter referred to as "Vereinsplaner," Gruberstraße 1, 4020 Linz, FN 510632, and its customers. Vereinsplaner offers Freemium Software-as-a-Service (SaaS) under the software name Vereinsplaner to its customers.
The purchase of paid content is based exclusively on these Terms and Conditions. It is clarified that free content and the general use of the platform are subject to the currently valid Terms of Service (https://vereinsplaner.com/de/s/termsofservice).
The version of the Terms and Conditions valid at the time of the conclusion of the contract is authoritative. Further provider identification and authorized representatives can be found at https://vereinsplaner.com/de/s/impressum.
A customer is a consumer if the purpose of the services cannot be predominantly attributed to their commercial or independent professional activity. Conversely, a business is any natural or legal person or partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding the contract.
Supplementary provisions for businesses
Before a contract is concluded, Vereinsplaner may require the customer to provide sufficient proof of their status as a business, e.g., by providing their VAT ID number. The data required for this proof must be provided by the customer completely and truthfully.
The Vereinsplaner Terms and Conditions apply exclusively. Any deviating, conflicting, or supplementary terms and conditions of the customer shall only become part of the contract if and to the extent that Vereinsplaner has expressly agreed to their validity. This requirement for consent applies in all cases, for example, even if the customer refers to their own terms and conditions during the ordering process and Vereinsplaner does not expressly object to them.
Orders are placed via your personal account and the club set up within the tool. Different packages can be purchased via subscription. To place an order, select the desired package, choose your payment method, and click "Complete Subscription." If you wish to cancel the order process, you can simply close the browser window.
The presentation of digital products in the online shop and app does not constitute a legally binding offer, but rather an invitation to order. By clicking the "Pay now" button in the final step of the ordering process, a binding offer is made to purchase the products shown in the order summary. A contract with the customer is concluded as soon as the order is accepted via a separate email (order confirmation) or the product is made available digitally.
The contract text will be provided to the customer via email on a durable medium.
Vereinsplaner provides information regarding the functionality of digital products, including applicable technical protection measures. To the extent relevant and known, or required to be known, Vereinsplaner also provides information regarding the compatibility and interoperability of the digital products.
Technical requirements can be found at (https://vereinsplaner.com/de/funktionsliste). The contract terms are not stored beyond this.
Information on legal documents (https://vereinsplaner.com/de/rechtsvorlagen-fuer-vereine): The legal documents are provided by Vereinsplaner's partner law firm, Rechtsanwalt Mag. Michael Lanzinger, whose General Terms and Conditions apply to the conclusion of the contract.
The language available for concluding the contract is exclusively German.
The paid use of Vereinsplaner depends on the number of users, groups, the size of the online storage, and automation processes. Certain functional enhancements may also only be available in the paid version. The tool indicates directly which features are subject to a charge. Information on this can be found on the pricing page (https://vereinsplaner.com/de/preise).
Digital products are provided by unlocking the purchased content in the customer portal or the app. The customer can log in to the website's customer portal or the app using their login credentials to access the content for the contractually agreed period. Once the agreed usage period has expired, access to the content will be blocked or restricted.
Prices include statutory VAT unless otherwise stated in individual cases. Current prices can be found at (https://vereinsplaner.com/de/preise).
The customer is informed about the available payment methods during the purchase process under the payment method section. Furthermore, the payment methods are displayed to the customer during the ordering process.
Subscription payments are due annually in advance. There are no shipping costs. If the customer is in default of payment, or if payments cannot be debited from the specified payment method, Vereinsplaner may terminate the contract immediately and suspend services; for consumers, however, this is subject to a single grace period of 7 working days. If a SEPA direct debit is contested or charged back by the buyer or their bank, Vereinsplaner may charge the customer a fee of EUR 15.00.
Any costs incurred by the user in connection with the use of Vereinsplaner, such as data transfer fees charged by network operators, are to be borne by the user.
The agreed prices plus any ancillary claims are inflation-indexed based on the Consumer Price Index 2020 published by Statistics Austria or any index that replaces it. The base value is the figure published at the time the contract is concluded. Adjustments will be made on January 1st of the following year, effective for the subsequent 12 months.
Fluctuations in the index figure of up to, but not including, 2% (up or down) will be disregarded. If fluctuations exceed 2%, the entire change will be taken into account. The index figure applicable at the time of a price change serves as the reference value for any subsequent price adjustment.
When purchasing a single item, the contract is fulfilled once the selected content is made available. If the customer signs up for a subscription, it is concluded for a duration of one year. Both the customer and Vereinsplaner have the right to cancel the subscription up to 14 days before the end of the contract period. If the customer does not cancel, the subscription automatically renews for another year.
Vereinsplaner is also entitled to terminate the contractual relationship for good cause with immediate effect.
Important reasons include, in particular:
Regarding the customer's general obligations for using the platform, please refer to the applicable Terms of Service (https://vereinsplaner.com/de/s/termsofservice).
It is the customer's responsibility to provide the necessary infrastructure to use the digital services purchased. In order to use the software's features to their full extent, the customer must use or enable the use of the latest (browser) technologies. When using older technologies, the customer may not be able to use the services to their full extent. Vereinsplaner is only obliged to inform the customer about technical requirements and to provide information regarding compatibility and interoperability (insofar as this is essential and known or should be known to Vereinsplaner).
The customer is obliged to keep their data up to date at all times and to treat it confidentially (this applies in particular to login data and passwords). If the customer passes on access data (password, username) to third parties, they shall be liable to Vereinsplaner for all damages caused as a result. If customers use VereinsPay to collect or process membership fees, course payments, ticket sales, and other payment flows via Stripe, they must create a Stripe Connect account and enter into a contract directly with them. Vereinsplaner only handles the implementation of the Stripe widget (for onboarding and KYC verification) and the billing or processing of service fees. The functionality and availability of Stripe are covered exclusively by the contractual relationship between Stripe and the customer. The customer is liable to Vereinsplaner for the payments and shall indemnify and hold Vereinsplaner harmless in the event of costs and expenses caused by them (or users/club members attributed to them).
Vereinsplaner does not guarantee the constant availability of its services.
Downtimes may occur due to maintenance, software updates, or circumstances beyond the control of Vereinsplaner (e.g., technical problems of third parties or force majeure). Vereinsplaner is not responsible for these circumstances, and the services may therefore be temporarily unavailable via the internet.
Vereinsplaner reserves the right to carry out updates at its own discretion, particularly with regard to adequate IT security. The customer will be informed of planned update work in good time.
Vereinsplaner is entitled to shut down the service in whole or in part if:
The customer will be informed immediately of such measures, or Vereinsplaner may terminate the contract extraordinarily in accordance with point 6.
When concluding a distance contract, consumers have a statutory right of withdrawal, about which they will be informed in accordance with the statutory template.
The customer has the right to withdraw from this contract within fourteen days without giving any reason, provided no statutory exemption applies.
The withdrawal period for contracts for digital content and digital services is fourteen (14) days from the date of conclusion of the contract.
To exercise the right of withdrawal, the customer must,
Vereinsplaner
Gruberstraße 1, 4020 Linz, Austria Email:
Support(at)vereinsplaner.at
inform us by means of a clear statement (e.g., a letter sent by post, email, or online) of your decision to withdraw from this contract. The customer may use the attached model withdrawal form, although it is not mandatory.
Withdrawal can also be carried out online at (https://support.vereinsplaner.at/hc/de/requests/new). If this digital option is used, the customer will immediately receive a confirmation of receipt of the withdrawal declaration on a durable medium (e.g., by email) containing the essential details of the declaration.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If the customer withdraws from this contract, Vereinsplaner shall refund all payments received from the customer without undue delay and no later than fourteen days from the day on which Vereinsplaner received notification of the withdrawal from this contract. Vereinsplaner will use the same means of payment for this refund as the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no event will the customer be charged any fees for this refund.
If the consumer withdraws from a contract for the supply of digital content not supplied on a tangible medium, they shall have no payment obligation for services already provided by Vereinsplaner.
If the customer has requested that the digital services begin during the withdrawal period, the customer shall pay Vereinsplaner a reasonable amount corresponding to the proportion of the services already provided up to the time of withdrawal in relation to the total scope of the services provided for in the contract.
If the consumer withdraws from the contract, the following shall apply concurrently (where applicable)
Vereinsplaner provides information about the model withdrawal form in accordance with statutory regulations as follows:
(If you wish to cancel the contract, please fill out this form and send it back to us.)
• To Vereinsplaner, Gruberstraße 1, 4020 Linz, Austria, Support(at)vereinsplaner.at:
• I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/ the provision of the following service ()
• Ordered on ()/received on ()
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if notified on paper)
• Date
(*) Delete as applicable
End of the statutory cancellation policy
The completed text can be sent by post or email:
Vereinsplaner
Gruberstraße 1, 4020 Linz, Austria
The right of withdrawal expires for contracts regarding the provision of digital content not on a physical medium and digital services under the following conditions:
Statutory warranty rights apply.
Supplementary provisions for businesses
The customer's claims for defects are conditional upon the customer having fulfilled their statutory obligations to inspect and notify. If the customer fails to carry out the proper inspection and/or notification of defects, liability for the defect that was not notified, or not notified in a timely or proper manner, is excluded in accordance with statutory provisions.
The limitation period for warranty claims for the provided digital product is twelve months from the date the digital product is made available, except in the case of claims for damages.
Vereinsplaner is liable to consumers in accordance with statutory provisions.
Provisions for businesses
Unless otherwise stipulated elsewhere in these GTC, the parties are liable for compensation for damages caused culpably. They are not liable for slight negligence. Limitations of liability do not apply to compensation for personal injury. Claims for damages in any case only cover the actual rectification of the damage, but not consequential damages, loss of profit, or third-party claims.
Claims for damages must be asserted in court within six months of becoming aware of the damage and the damaging party, otherwise they shall be forfeited.
In any case, liability for data loss or damage to devices, hardware, or software used by recipients of Vereinsplaner's services shall only exist if such damage or loss could not have been avoided through reasonable and appropriate data backup measures and the use of security and defense software.
Insofar as Vereinsplaner's online services offer the possibility of accessing third-party websites, database services, or similar, for example via links, Vereinsplaner is in no way liable for the accessibility, existence, or security of these databases or services, nor for their content. Liability, if applicable, shall only be considered within the scope of the DSA under the limitations agreed upon here.
The injured party must provide proof that any damage incurred is attributable to the fault of the other party. The injured party must also provide proof that they are not at fault for the damage incurred. This applies to all forms of fault (slight/gross negligence, intent).
The stated limitations also apply to the legal representatives and vicarious agents of Vereinsplaner if claims are asserted directly against them.
Vereinsplaner complies with applicable data protection regulations, in particular the Data Protection Act (DSG) and the General Data Protection Regulation (GDPR).
For the data of club members processed in the context of club membership, the club is the data controller under data protection law, and Vereinsplaner is the data processor. The concluded data processing agreement, which is an integral part of this agreement, applies to this. It is clarified that the club, as the data controller, must ensure the lawfulness of data processing; this applies in particular to the processing of categorized data ("sensitive" data within the meaning of Art 9, 10 GDPR).
Specific information on how customer data is processed can be found during registration and in the privacy policy (https://vereinsplaner.com/de/s/privacypolicy).
The content of Vereinsplaner is protected by copyright. The rights holder is Vereinsplaner, unless otherwise specified in individual cases. The user is granted a non-exclusive, non-transferable license for the private, non-commercial use of the respective product to the extent described in the product description. Transfer to or use by third parties is expressly prohibited.
This contract is governed by substantive Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods.
In accordance with Art 6 (2) of the Rome I Regulation, this choice of law does not result in the contractual partner, if they are a consumer, being deprived of the protection afforded by mandatory provisions of the law of the country of their habitual residence; these remain applicable.
Supplementary provisions for businesses
If the customer is a business, a merchant within the meaning of the German Commercial Code (Handelsgesetzbuch), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract shall be the registered office of Vereinsplaner at Gruberstraße 1, 4020 Linz.
1Vereinsplaner is neither obligated nor prepared to participate in a dispute resolution procedure before a consumer arbitration board.
Should any provisions of this agreement be or become legally invalid, ineffective, and/or void, this shall not affect the legal validity and effectiveness of the remaining provisions.
